đźššShipping & Delivery Policy

ORDER PROCESSING

  • Orders for plain, generic, or non-customised products are processed within 72 business hours of payment confirmation.
  • Sundays and public holidays are not counted as business days.
  • Business hours: Monday to Saturday, 10:00 AM – 7:00 PM IST. Orders placed after hours are treated as received on the next business day.

SHIPPING CHARGES

  • Shipping and transportation charges are not included in product pricing unless specifically stated.
  • Courier and freight charges are quoted separately based on delivery location, shipment weight, volumetric weight, and package dimensions.
  • Orders are dispatched only after payment confirmation and acceptance of applicable shipping charges.

ESTIMATED DELIVERY TIMELINES

Metro Cities

2–3

working days after dispatch

Non-Metro Locations

7–15

working days after dispatch

⚠️ Delivery timelines are estimates only and may vary due to logistics conditions, weather, transport disruptions, or circumstances beyond our control. Rathod Packaging shall not be liable for such delays.

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Custom Printing Terms

PRODUCTION COMMENCEMENT

Production and dispatch timelines commence only after all three of the following are received:

  • Receipt of 50% advance payment
  • Final artwork approval by the customer
  • Receipt of all required artwork files and specifications

The balance payment must be received before dispatch. Transportation charges are extra unless specifically agreed in writing.

PRODUCTION LEAD TIME

  • Standard production lead time for customised products is approximately 20 working days from artwork approval and payment confirmation.

ARTWORK REQUIREMENTS

  • Artwork must be supplied in CorelDRAW (CDR) format with CMYK colour codes.
  • Rathod Packaging is not responsible for inaccuracies arising from artwork files supplied by the customer.
  • Any artwork creation, design modification, file correction, or design development may be charged separately.

COLOUR & QUANTITY VARIATION

  • Colour variation of approximately ±5% to ±10% between approved artwork, digital proofs, and final printed products is considered acceptable and does not constitute a defect.
  • Quantity variation may occur due to manufacturing processes. Customers will be billed based on actual quantity produced and supplied.

⚠️ Customised or printed products are non-cancellable, non-returnable, and non-refundable once production has commenced.

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Payment Terms

ADVANCE PAYMENT

  • Generic, stock, or non-customised products must be paid for in full (100% advance) before dispatch.
  • For customised products: 50% advance before production commences; balance before dispatch.
  • Goods are released only after payment is fully credited and reflected in our bank account.
  • Rathod Packaging reserves the right to suspend production, dispatch, or delivery in cases of delayed or incomplete payments.

FINAL PAYMENT – DUE DATE

  • The final payment must be made within 7 days from the date of completion of production and invoice generation.

⚠️ Late Payment Charge: If payment is not received within the stipulated 7-day period, a late payment charge of 1% of the total invoice value per day will be levied until the outstanding amount is fully cleared.

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Dispatch & Storage Terms

COLLECTION TIMELINE

  • The shipment must be collected within 7 days from the date of completion of production and invoice generation.
  • Rathod Packaging will notify the customer upon production completion and readiness of goods for dispatch or pickup.

⚠️ Storage Charge: If the shipment is not picked up within the 7-day period, a storage charge of â‚ą500 per day will be added to the invoice for each additional day until the goods are collected.

CUSTOMER RESPONSIBILITY

  • It is the customer’s responsibility to arrange timely collection or confirm dispatch instructions within the stipulated period.
  • Rathod Packaging shall not be liable for any deterioration, damage, or loss of goods arising from extended storage due to delayed collection.

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Return & Refund Policy

MANUFACTURING DEFECTS – REPLACEMENT

If a product is received in a damaged condition attributable to a manufacturing defect, Rathod Packaging will arrange a replacement of the affected product at no additional cost. The following conditions apply:

  • The claim must be reported within 48 hours of delivery with supporting photographs and/or videos clearly evidencing the manufacturing defect.
  • Returned products must be unused, unopened, and in their original packaging.
  • Replacement will be processed only after the returned goods are received, inspected, and verified at our warehouse.
  • No replacement or credit shall be provided for products damaged due to customer handling, misuse, or improper storage.

SHIPPING DAMAGE – CERTIFICATE OF FACT (COF) VIA DELHIVERY

For goods damaged in transit, a Certificate of Fact (COF) will be provided by our logistics partner, Delhivery. Please note:

  • Shipping damage claims are handled directly through Delhivery’s COF process. Rathod Packaging will assist in facilitating the COF issuance.
  • Damage must be reported at the time of delivery or within 24 hours, with photographs of the outer packaging and affected products.
  • Rathod Packaging’s liability for goods damaged in transit is limited to facilitating the COF and logistics claim; settlement is subject to Delhivery’s claims policy.
  • Orders shipped through any logistics partner other than Delhivery are not covered under this COF provision.

INCORRECT PRODUCTS SUPPLIED

  • If incorrect products are supplied by Rathod Packaging, the matter must be reported within 48 hours of delivery with photographs.
  • Rathod Packaging will arrange replacement or refund of the incorrect items at its discretion.

REFUND PROCESSING

  • Refunds, where applicable, are processed only after returned goods are received, inspected, and verified at our warehouse.
  • No refund or credit shall be provided for products that have been used, altered, partially consumed, or damaged due to customer handling.

⚠️ Customised or printed products are strictly non-cancellable, non-returnable, and non-refundable once production has commenced. No exceptions.

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Order Cancellation Policy

CANCELLATION BY RATHOD PACKAGING

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being cancelled include, but are not limited to:

  • Limitations on quantities available for purchase
  • Inaccuracies or errors in product or pricing information
  • Problems identified by our credit and fraud avoidance process
  • Inability to verify customer or order information

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

đź’ł Refund on Cancellation by Us: If your order is cancelled after your credit card, debit card, or cash payment has been charged, the said amount will be reversed back to your payment source, subject to approval from our side. Refunds will be credited to the same account or card used at the time of purchase.

CANCELLATION BY CUSTOMER

  • Cancellation requests for plain / non-customised products must be made before the order is dispatched. Once dispatched, cancellation is not possible.
  • Customised or printed products cannot be cancelled once production has commenced. The 50% advance paid is non-refundable in such cases.
  • To request a cancellation, contact us at info@rathodpackaging.com or call 9987909771 / 9987909767 during business hours.

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General Disclaimers

  • Product images displayed on the website are for illustrative purposes only; actual products may vary slightly.
  • Product dimensions, weight, capacity, GSM, and specifications may vary within standard manufacturing tolerances.
  • Rathod Packaging shall not be liable for delays caused by transporters, courier companies, natural disasters, strikes, government restrictions, or any force majeure event.
  • Prices, specifications, MOQ requirements, and delivery schedules are subject to change without prior notice.